Privacy Policy
Essensol Technologies Limited respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you access or use our website, mobile applications, software, products, and related services collectively referred to as the “Services”.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Services.
Company Information
The Services are provided by Essensol Technologies Limited.
Throughout this Privacy Policy, “we”, “us”, and “our” refer to Essensol Technologies Limited. “You” and “your” refer to any user, visitor, or person who accesses or uses the Services.
Information We Collect
We may collect information that you provide directly to us, such as your name, email address, account information, feedback, support requests, and any content or materials you choose to submit through the Services.
We may also collect information automatically when you use the Services, such as device information, browser type, operating system, app version, IP address, usage data, log data, diagnostic data, and interaction information.
Where our Services include features that require additional permissions, we may request access to certain device functions or data, such as photos, camera, storage, notifications, or other permissions. We will only request such permissions when they are relevant to providing or improving the Services.
How We Use Information
We use the information we collect to provide, operate, maintain, and improve the Services.
We may use information to create and manage accounts, respond to inquiries, provide customer support, process feedback, personalize user experience, analyze usage trends, improve product performance, detect technical issues, prevent misuse, protect security, and comply with legal obligations.
We may also use limited contact information to send important service-related notices, updates, or administrative messages.
User Content
The Services may allow you to upload, create, submit, or share content, including text, images, files, feedback, or other materials.
Your content remains yours. We only process user content as necessary to provide, operate, improve, and secure the Services, or as otherwise described in this Privacy Policy.
You are responsible for ensuring that you have the necessary rights and permissions for any content you submit through the Services.
Cookies and Similar Technologies
Our website and online services may use cookies, local storage, analytics tools, or similar technologies to remember preferences, improve functionality, analyze traffic, and enhance user experience.
You may be able to control cookies through your browser settings. However, disabling cookies may affect the availability or functionality of certain parts of the Services.
Analytics and Performance Data
We may use analytics and performance tools to understand how users interact with the Services, identify errors, improve usability, and enhance product quality.
Analytics data is generally used in an aggregated or de-identified manner where possible. We do not use analytics data to identify individual users unless necessary for security, support, legal compliance, or service operation.
Sharing of Information
We do not sell your personal information.
We may share information with trusted service providers, contractors, hosting providers, analytics providers, payment processors, customer support tools, security vendors, and other partners who help us provide and improve the Services.
These third parties may only access information as necessary to perform services on our behalf and are expected to protect such information appropriately.
We may also disclose information if required by law, regulation, legal process, court order, government request, or when we believe disclosure is necessary to protect our rights, users, security, property, or the public.
Third-Party Services
The Services may contain links to or integrations with third-party websites, platforms, software, payment providers, app stores, or other services.
We are not responsible for the privacy practices, content, or security of third-party services. Your use of third-party services is subject to their own privacy policies and terms.
Data Retention
We retain personal information only for as long as reasonably necessary to provide the Services, fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, enforce agreements, and maintain security.
When information is no longer needed, we may delete, anonymize, or securely retain it as permitted or required by applicable law.
Data Security
We take reasonable technical, administrative, and organizational measures to protect information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
However, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security of any information.
International Data Transfers
As a technology company, we may process and store information in countries or regions other than where you are located.
Where required by applicable law, we will take appropriate steps to protect personal information transferred internationally, including using reasonable contractual, technical, and organizational safeguards.
Children’s Privacy
Our Services are not intended for children under the age required by applicable law.
We do not knowingly collect personal information from children without appropriate consent. If we become aware that a child has provided personal information without proper authorization, we will take reasonable steps to delete such information.
Your Rights and Choices
Depending on your location and applicable law, you may have rights to access, correct, update, delete, restrict, or object to the processing of your personal information.
You may also have the right to withdraw consent where processing is based on consent, request a copy of your personal information, or lodge a complaint with a relevant data protection authority.
To exercise your rights, please contact us using the contact information below.
Account and Communication Choices
You may update certain account information through the Services where available.
You may opt out of non-essential promotional communications by following the unsubscribe instructions provided in those messages or by contacting us. However, we may still send important service-related or administrative messages.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we may update the effective date at the top of this page.
Your continued use of the Services after changes become effective means that you acknowledge the updated Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy or how we handle personal information, please contact us at:
Essensol Technologies Limited
Email: feedback@essensoltech.com